Help center
Responsible Gaming
Article 1: Introduction
1.1 Purpose
The Responsible Gaming Policy serves as a framework to ensure that gambling activities are conducted in a manner that prioritizes the well-being of all stakeholders involved. The policy is designed to create an environment where players are informed about the potential risks of gambling and are provided with the necessary tools and support to make informed decisions regarding their gambling behavior.
The policy is designed to reduce the risk of problem gambling, prevent underage gambling, and offer support and assistance to those who may need it.
1.2 Commitment to Responsible Gaming
We are fully committed to ensuring that gambling remains a safe and enjoyable form of entertainment for all players. We understand the potential risks involved and the importance of fostering an environment where players can enjoy their gaming experience responsibly and without harm.
If you have any Responsible Gambling concerns, please contact us at: [email protected]
Article 2: Limits
2.1 Limits Description
To assist players in gambling responsibly, we offer the Personal Limits feature. Customers can set limits on the amount they deposit, lose, wager, spend in one game, or on their account activity on the whole.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If a player requires further information or assistance regarding Personal Limits, they can contact our support team in live chat or via email.
- Deposit Limit: You can set a limit on your deposits for a day, a week, or a month. Please note that due to the decentralized and technical nature of cryptocurrencies, deposit limits cannot always be applied to cryptocurrency transactions. If you wish to enforce deposit restrictions, please use alternative available payment methods and responsible gambling tools.
- Loss Limit: A limit on losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount.
- Wager Limit: A limit on the wagered amount for a day, a week, or a month.
- Cooling-off Limit: You can set a Cooling-Off Period for a definite period of time (1 week, 1 month, 3 months, or 6 months). While the limit is active, you cannot make fiat currency deposits to the Casino and you will be excluded from all promotional offers. You may still withdraw the remaining funds during this period. Please note that, due to the technical nature of cryptocurrency transactions, some cryptocurrency deposits may still be successfully processed while the Cooling-Off limit is active. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
- Self-Exclusion Limit: You can set a Self-Exclusion Limit for a definite period of time (6 months, 9 months, 1 year) or indefinitely. Upon activation, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the selected period. You will not be able to make fiat currency deposits while the limit is active. However, remaining balances, including any successfully processed cryptocurrency transactions that may occur due to the technical nature of cryptocurrency payments, may still be withdrawn manually upon request via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds.
- Session Limit: A player can also set a session limit to restrict the amount of time spent gambling. This limit takes effect instantly, and if the player reaches the set time, they will be automatically logged out of their account. The session limit can be set anywhere from 6 minutes to 1,000,000 minutes.
2.2 Self-Exclusion by request
Players can also contact the support team via email [email protected] to inform them of their decision to stop gambling on the website, whether for a definite or indefinite period of time. The support team will take the necessary steps to block the player's access to their account and ensure that no promotional materials are sent to them during this period.
If a player is self-excluded from the casino, they will be unable to log into their account or request a withdrawal of any remaining balance. However, once self-excluded, the player can reach out to the support team via email to initiate a withdrawal of their remaining balance. The support team will respond within a reasonable timeframe, providing information on how to proceed with the withdrawal and assisting the player through the process.
It’s important to note that active self-exclusion does not exempt a player from the verification procedure, should it be required by the casino to process the funds. Any remaining funds will be paid out according to the casino's withdrawal limits.
Article 3: Problem Gambling
As a licensed and responsible operator, we recognize the importance of promoting responsible gambling and are fully committed to taking all necessary measures to prevent gambling-related harm. Our aim is to provide a safe and secure environment where gambling remains an enjoyable and recreational activity.
We place great emphasis on identifying and minimizing the risks associated with problem gambling. To this end, we have implemented a comprehensive set of tools and practices designed to support responsible behavior. These include but are not limited to deposit limits, time-outs, self-exclusion options, and access to information about responsible gambling.
Despite our efforts to reduce risks, we understand that gambling can, in some cases, become addictive. We acknowledge that no system is entirely foolproof, and that some individuals may find themselves struggling to maintain control over their gambling activity. In such instances, we encourage players to take immediate action. Any player who feels that their gambling has become problematic is urged to contact us directly. Support is available through multiple channels, including live chat, email, and our contact form. Once we are made aware of the situation, we will treat the matter with the utmost confidentiality and sensitivity.
Our trained support team will respond promptly and take appropriate steps to assist the individual. This may include initiating a self-exclusion period, providing information on gambling support services, or helping the player apply tools that promote safer gambling. We view the well-being of our players as a top priority. By working together with our players, we aim to ensure that gambling remains a form of entertainment - and nothing more.
Article 4: External Help
Players seeking consultation or support can contact any of the following organizations:
Article 5: Protection of Minors
The Casino only accepts players who are at least 18 years old and uses all available methods to prevent minors from registering and playing on the Website. The Casino reserves the right to request proof of identity, and if a player has not reached the legal age to play, access to the Website will be immediately denied.
However, recognizing the wide availability and nature of the Internet, the Casino understands that minors may still find ways to register and play at an online casino. Therefore, the Casino strongly encourages parents to take an active role in protecting their children from gaining free access to gaming websites. There is specialized software available to assist in this effort. For more information, parents are encouraged to visit the following websites:
